Delivery Policy
This Delivery Policy explains how Mira iMarketing delivers services once an order is confirmed and payment/deposit is received. It applies to all services including Social Media Boost, Visual Content Studio, Paid Ads Strategy, Website Essentials, Brand Identity Kit, and Automated Outreach.
1. Nature of Delivery
All our services are digital in nature. No physical products are shipped. "Delivery" refers to the provision of digital work, access, campaigns, or completed files as per the agreed service scope.
2. Delivery Timelines by Service
- Social Media Boost: Onboarding and account setup typically begins within 2–3 business days of full payment/deposit and access being provided. Ongoing management continues as per the agreed contract term.
- Visual Content Studio: First draft/proof delivered within the timeframe specified in the service agreement, based on package size and revision rounds selected.
- Paid Ads Strategy: Campaign strategy and setup typically begins within 2–3 business days of receiving ad account access and required assets. Actual ad go-live also depends on the platform's own approval process, which is outside our control.
- Website Essentials: Delivery timeline depends on package scope and will be confirmed in the service agreement. Timeline begins once all required content, assets, and domain/hosting access are provided by the client.
- Brand Identity Kit: Initial concepts delivered within the timeframe specified in the service agreement. Final files delivered after client approval and full payment.
- Automated Outreach: Campaign setup typically begins within 2–3 business days of receiving the contact list and campaign brief. Actual send schedule may vary based on platform sending limits.
3. Delivery Method
Work is delivered via email, shared drive link, project management tool, or direct access to the relevant platform (social media account, ad account, hosting dashboard, etc.), as applicable to the service.
4. Client Dependencies
Delivery timelines assume timely cooperation from the client, including but not limited to:
- Providing account access, login credentials, or admin rights where required
- Sharing brand assets, content, or contact lists on time
- Providing feedback or approvals within the agreed turnaround window
Delays caused by the client will extend the delivery timeline accordingly and are not considered a breach of this policy on our part.
5. Delays Beyond Our Control
We are not responsible for delivery delays caused by third-party platform outages, policy changes, account review/approval processes, hosting provider issues, or other circumstances beyond our reasonable control.
6. Delivery Confirmation
Once a deliverable is completed or a campaign/service goes live, we will notify the client via their registered email address or agreed communication channel.
7. Non-Delivery / Delay Complaints
If delivery is delayed beyond the agreed timeframe due to reasons within our control, the client should raise this in writing to team@mira-imarketing.com, and it will be handled as per our Issue Resolution & Complaints policy.
8. Governing Law
This policy is governed by the laws of Hong Kong.
