Refund & Cancellation Policy
This policy applies to all services offered by Mira iMarketing, including Social Media Boost, Visual Content Studio, Paid Ads Strategy, Website Essentials, Brand Identity Kit, and Automated Outreach.
1. General Policy
Due to the nature of our services (which involve time, labor, and third-party platform costs from the moment work begins), all sales are final once work has commenced, except as outlined below.
2. Cancellation Before Work Begins
If a client cancels before any work has started, a full refund minus any transaction/processing fees will be issued.
3. Cancellation After Work Begins
- Social Media Boost / Automated Outreach: No refund for work already delivered or campaigns already executed. Unused portion of a pre-paid contract term may be credited at our discretion.
- Visual Content Studio / Brand Identity Kit: No refund once design/creative work has commenced. If cancelled mid-project, client may be charged on a pro-rata basis for work completed.
- Paid Ads Strategy: Ad spend already used by the platform is non-refundable. Our management fee for work already performed is non-refundable.
- Website Essentials: Domain/hosting fees paid to third-party providers are non-refundable once purchased. Development fees are non-refundable once build work has started.
4. Non-Refundable Circumstances
- Dissatisfaction with results where no specific outcome was guaranteed in writing
- Account suspension, ad disapproval, or platform restrictions caused by the client's own account history or content
- Delay caused by client's failure to provide timely feedback, assets, or approvals
5. How to Request
Refund or cancellation requests must be submitted in writing to team@mira-imarketing.com. Approved refunds will be processed within a reasonable timeframe to the original payment method.
6. Governing Law
This policy is governed by the laws of Hong Kong.
