Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between Mira iMarketing ("we," "our," "us") and the client ("you," "your") in relation to the purchase of our services, including Social Media Boost, Visual Content Studio, Paid Ads Strategy, Website Essentials, Brand Identity Kit, and Automated Outreach ("Services").

1. Contract Terms

All payments are for a one-off service package or agreed contract term unless otherwise specified in writing.

2. Renewals & Billing

We do not provide automatic renewals or recurring billing unless explicitly agreed in a service contract.

3. Pricing

Prices for services are quoted in HK$, JPY, USD and are subject to change without prior notice. Prices for Paid Ads Strategy do not include third-party ad spend (e.g. Meta, Google, TikTok budgets), which is billed separately or paid directly by the client to the platform.

4. Payment Requirement

Full payment or an agreed deposit is required before service commencement, unless otherwise specified in a formal agreement.

5. Order Confirmation

Confirmation of your order, including service start date, will be sent to your registered email address after checkout or contract signing.

6. Agreement to Terms

By purchasing a service, you confirm that you have read, understood, and agreed to these Terms in full.

7. Service-Specific Terms

• Social Media Boost: Growth, reach, and engagement are influenced by third-party platform algorithms which we do not control. No specific follower or engagement number is guaranteed unless stated in writing.
• Visual Content Studio: Number of revision rounds will be specified in the service agreement. Additional revisions beyond the agreed limit may be chargeable. Final files are delivered only after full payment is received.
• Paid Ads Strategy: Client is responsible for maintaining sufficient ad account balance and complying with the advertising platform's own policies. We are not liable for ad account suspension, disapproval, or rejection by the platform (e.g. Meta, Google Ads).
• Website Essentials: Where domain registration or hosting is arranged through a third-party provider, uptime, downtime, and server performance are governed by that provider's terms, not ours. Client must renew domain/hosting on time to avoid service interruption.
• Brand Identity Kit: Ownership of final approved designs (logo, brand assets) transfers to the client only upon full payment. Client is responsible for conducting their own trademark search; we do not guarantee that delivered designs are free of third-party trademark conflicts.
• Automated Outreach: Client must provide contact lists that they have legal rights to use. Client is responsible for ensuring outreach activity complies with applicable anti-spam and data protection laws in their target jurisdiction. We do not guarantee response, open, or conversion rates, and are not liable for outreach account/domain restrictions imposed by third-party platforms.

8. Limitation of Liability

• We are not liable for any loss of business, reputation, or revenue resulting from changes to social media platforms, algorithm updates, or account suspensions beyond our control
• We make no guarantee of specific follower growth, engagement levels, or sales outcomes unless explicitly stated in writing
• Our total liability in any circumstance shall not exceed the total amount paid for the service in question

9. Issue Resolution & Complaints

• Any issue, complaint, or dispute related to the service must be raised in writing to our registered email address.
• All such issues will be handled strictly in accordance with our internal resolution policy and these Terms — no individual staff member is authorized to make exceptions, refunds, or commitments outside this policy on their own discretion.
• We aim to acknowledge and respond to any raised issue within a reasonable timeframe, and any resolution offered (repeat work, partial refund, credit, etc.) will be at our sole discretion and strictly per policy, not on a case-by-case personal basis.
• Verbal assurances made outside of written communication or formal agreement will not be considered binding.

10. Governing Law

These policies are governed by and construed in accordance with the laws of Hong Kong. All disputes shall be subject to the exclusive jurisdiction of the courts in Hong Kong.